Client Success Story > A Leading European Leverages Telaverge's SPIN Solution for over a decade
A Leading European Operator leverages Telaverge's SPIN Solution for over a decade
In today's competitive telecom landscape, efficient call routing, seamless number portability, accurate carrier selection, and effective handling of special tariffs are crucial for operators to meet regulatory requirements and provide superior customer service. For over a decade, a leading European operator has relied on Telaverge's SPIN (Screening, Portability, and Intelligent Networks) application to manage these critical functions. SPIN has served as a unified and scalable platform, enabling the operator to streamline operations, enhance service quality, and ensure regulatory compliance across multiple regions.
The Challenges
Complex Call Screening:
The operator faced the challenge of managing and blocking specific call types based on business rules, fraud detection, and regulatory guidelines.
Accurate Carrier Selection:
With evolving interconnection agreements and regulatory mandates, the operator needed a system to dynamically select the most appropriate carrier for call termination, optimizing cost and routing.
Seamless Number Portability:
Handling millions of portability requests annually required a robust and automated solution to minimize service disruption during the porting process.
Special Tariff Number Management:
Managing special tariff numbers (e.g., premium-rate or toll-free) across different regions and ensuring accurate billing presented a significant operational challenge.
The Solutions
Comprehensive Call Screening:
SPIN's advanced call screening module allows the operator to implement customized rules for call filtering, blocking, and routing based on business and regulatory requirements.
Dynamic Carrier Selection:
SPIN's dynamic carrier selection engine enables intelligent call routing based on criteria such as cost, quality, and regulatory mandates, ensuring optimal interconnection routing and improving service quality.
Automated Number Portability:
SPIN's automated number portability system streamlines the porting process, minimizing service disruption and enhancing customer satisfaction.
Special Tariff Number Handling:
SPIN provides a flexible mechanism for managing special tariff numbers across multiple regions, ensuring accurate routing, rating, and billing.
The Outcomes
Enhanced Call Management:
Improved call management, reduced fraudulent traffic, and cost-effective call routing through advanced screening and carrier selection.
Streamlined Number Portability:
Faster processing times, reduced errors, and improved service continuity through automated number portability.
Accurate Special Tariff Handling:
Enhanced revenue assurance and regulatory compliance through accurate routing and billing of special tariff numbers.
Operational Efficiency and Scalability:
SPIN's modular and scalable architecture supports the operator's growth and evolving traffic demands while maintaining high service availability and performance.
Conclusion
For over a decade, Telaverge's SPIN application has been instrumental in enhancing this leading European operator's call management, carrier selection, number portability, and special tariff number handling capabilities. By providing advanced automation, seamless integration, and regulatory compliance, SPIN has empowered the operator to improve operational efficiency, reduce costs, and deliver superior customer experiences. With its proven reliability and future-ready architecture, SPIN continues to be a trusted solution for operators seeking to streamline critical telecom processes and scale for next-generation services. This successful long-term deployment underscores Telaverge's expertise in delivering innovative and reliable telecom solutions.