Client Success Story > Streamlining Jira Ticketing with Automation for Enhanced Efficiency
Streamlining Jira Ticketing with Automation for Enhanced Efficiency
Streamlining Jira Ticketing with Automation for Enhanced Efficiency allows the user to select issue instances that occurred during the overall test run in the automation test framework and report them as Jira tickets via button press. Gen AI helps populate the body of the ticket and link any similar issues already reported in the past.
The Challenges
Frequent test failures during automation runs require manual logging as Jira tickets.
Manual Jira ticket creation is time-consuming and labor-intensive.
Searching for duplicate tickets manually reduces overall efficiency and delays resolution.
The Solutions
Automated Jira Ticket Creation: Leverages OpenAI LLM APIs to automatically create Jira tickets with detailed failure information.
Duplicate Ticket Detection and Linking: Uses a Retrieval-Augmented Generation (RAG) model to search for and link duplicate tickets seamlessly.
Used a Just-In-Time (JIT) server pool to optimize resource utilization and reduce costs.
The Outcomes
Improved Efficiency: Significantly reduces time spent on ticket creation after nightly test runs.
Enhanced Automation: Eliminates the need to manually review Jira comments by employing vector collections and LLM for faster insights.
Metrics
Achieved a 20% reduction in operational costs by automating manual processes.
Shortened test and bug-fix cycles, enhancing team productivity and faster issue resolution.